Shipping Policy

Shipping Policy - Introduction

At DJ EL Music, we are committed to delivering your orders quickly, securely, and affordably. This Shipping Policy outlines the terms and conditions that apply to all product (and services where applicable) purchases made through our website www.djelmusic.ca.

Our Shipping Policy is a legally binding document that is meant to establish the legal relations between us and our clients. It is the legal framework for presenting our obligations to our clients, but also to address different possible scenarios that may occur, and what happens in each and every case.

Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving full payment.
You will receive a confirmation email once your order has been processed and shipped.
During peak seasons, special promotions, or unforeseen circumstances (such as weather delays or supply chain disruptions), processing times may be extended. We will notify you if a significant delay occurs.
Service orders may be processed immediately and client will receive receipt and email confirmation where payment has been made.

Shipping Rates & Delivery Estimates

Shipping charges for your order (where applicable) will be calculated and displayed at checkout.
We partner with DHL, Canada Post, and other major carriers (including private carriers) to provide reliable delivery options.
Estimated delivery times:
- Domestic (Canada): 3–10 business days
- United States: 5–12 business days
- International: 7–21 business days (depending on location)

Please note: Delivery delays can occasionally occur due to customs, carrier backlogs, or events beyond our control.

Local Pickup

Customers located in Calgary or Airdrie and its environs, Alberta may request a free local pickup option, subject to availability.
Pickup details will be provided once the order is ready.

Shipment Confirmation & Order Tracking

Once your order ships, you will receive an email with a tracking number.
Tracking information may take up to 24–48 hours to update after dispatch.

Customs, Duties & Taxes

DJ EL Music is not responsible for any customs duties, import taxes, or fees applied to international shipments.
All fees imposed during or after shipping (such as tariffs, customs clearance, or handling fees) are the sole responsibility of the customer.

Damages & Lost Packages

DJ EL Music is not liable for any products damaged or lost during shipping.
If you receive a damaged package, please contact the carrier directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
If your package appears lost or delayed, contact us at info@djelmusic.ca and we will assist you in tracking the shipment.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout.
Orders shipped to an incorrect address due to customer error are non-refundable. Additional reshipping costs will be the customer’s responsibility.

Restrictions

Some items may not be available for shipping to certain regions due to carrier limitations, import restrictions, or product type.
DJ EL Music reserves the right to cancel and refund any order that cannot be shipped to the destination provided.

For any shipping-related inquiries, please contact:
📧 Email: info@djelmusic.ca
📞 Phone: 403-651-3899